Clients do not always need another person to simply answer emails or complete admin tasks. They need someone who can understand the process, communicate clearly with customers, keep information organized, and step in when an issue needs more attention.
That is where I can help.
I have 3+ years of experience in customer service and operations support, including voice, chat, and email support. I was promoted to a Support/SME role where I handled call auditing, agent coaching, performance tracking, supervisor calls, process updates, and real-time floor support.
My core services include:
• Customer support through voice, chat, and email
• Virtual and administrative support
• Operations support and documentation
• Call auditing and quality monitoring
• Agent coaching and process support
• Customer issue resolution and escalation handling
• Social media management and content support
• SEO captions and digital content creation
• Video advertisement creation
I have supported accounts in logistics and telecommunications, including UPS Logistics and AT&T Mobility. I also worked with a US-based client on social media content, SEO captions, video advertisements, digital materials, and BPO scripts.
Tools I use include Google Workspace, Microsoft Excel, Salesforce, Slack, Avaya, Genesys PureCloud, Verint, Google Meet, Zoom, Canva, CapCut, ChatGPT, Google Gemini, Descript AI, and Sanas AI.
Certifications include Travel Services NC II from TESDA and Amazon VA In-Depth from ProVA.
If you are looking for a Filipino Virtual Assistant who can handle customer communication, administrative work, operations support, or digital content tasks, feel free to connect with me or send me a message.
You can check my Portfolio here --> -----------
