PREVIOUS WORK EXPERIENCE:
Company: In Time Transport Corp. (Trucking Company)
Office Address: Chicago, Illinois
Job Description: After-Hours Dispatch Assistant / Track & Trace
Date Hired: June 2022 - April 2026
•Coordinated after-hours dispatch operations, optimizing load assignments, driver communications, and real-time shipment tracking for improved service delivery.
•Monitored and resolved delivery issues, providing proactive updates to clients to ensure consistently high on-time performance and customer satisfaction.
•Maintained accurate Transportation Management System (TMS) records, executing documentation processes that supported seamless logistics operations.
Company: Allara Group (Life Insurance)
Office Address: Arizona, USA
Job Description: Marketing Automation Specialist
Date Hired: March 2025 - April 2025 (Remote-Project Based)
• Designed and deployed high-converting funnels and landing pages, improving client lead generation performance.
• Built and optimized automated workflows (email, SMS, pipelines), reducing manual workload and increasing response rates.
• Integrated tools such as Zapier, JotForm, and Canva, streamlining data flow and campaign execution.
• Customized CRM dashboards and pipelines to improve visibility, tracking, and reporting accuracy.
• Increased operational efficiency by automating repetitive processes and improving customer journey flows.
• Conducted testing and optimization of campaigns to maximize conversions and ROI.
Company: Diamond Millennium Corporation
Office Address: Kauswagan, Cagayan de Oro City
Position: Head, IT Department
Date Hired: August 2008 - February 2022
Key Responsibilities:
• Provide first-line technical support to end users, diagnosing and resolving hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, peripherals, and standard business applications.
• Monitor system performance and proactively identify potential issues to minimize downtime.
• Manage user accounts, permissions, and access rights in line with security policies.
• Troubleshoot network connectivity issues, including LAN, WAN, Wi-Fi, and VPN.
• Escalate complex technical problems to senior IT staff or external vendors when required.
• Maintain accurate documentation of incidents, solutions, and system configurations.
• Support IT security initiatives, including antivirus management, patching, and data backup procedures.
• Assist with onboarding and offboarding of employees by setting up and decommissioning IT equipment.
• Provide clear, user-friendly guidance and training to help users better understand technology tools.
Verified
