Dynamic professional with over 12 years of experience in customer service, recruitment, and account management, leading high-performing teams and driving business growth across e-commerce, retail, travel, and insurance industries. Skilled in client collaboration, talent acquisition, process optimization, and AI automation, with a proven record of boosting CSAT by up to 25%, achieving 100% eNPS, and streamlining operations for efficiency. Proficient in a wide range of customer service tools (Zendesk, Gorgias, Shopify, and more) and highly experienced in coaching, QA calibration, and knowledge base development to improve team performance and customer experience. Recognized for fostering positive team culture, reducing attrition, and delivering customer-centric solutions that align with client goals.
