Operations Support | Virtual Assistant | Customer Service | Case Management | Refund & Payment Processing | Data Entry | Scheduling & Calendar Management | Report Generation | Content Writing | Incident Reporting | CCTV/Transaction Monitoring | Talent Acquisition Support | Administrative Support | Graphic Design | Video Editing

Operations & Administrative Virtual Assistant with 3 years of experience supporting multiple clients in
customer support, case investigation, refund processing, CCTV monitoring, incident reporting, content creation,
scheduling, and data management. Successfully managed multiple client accounts simultaneously, streamlining
workflows, generating accurate reports, and maintaining organized operational processes. Proficient in Excel,
Google Workspace, Canva, and CapCut have a proven ability to handle sensitive information and resolve
customer concerns efficiently. Known for proactive communication, attention to detail, and delivering reliable
support that enhances team productivity.