A results-driven Operations Specialist and Instrumentation & Control Engineering graduate with nearly 3 years of remote experience specializing in US Healthcare coordination, patient intake, client and administrative support.
By combining my technical, engineering-rooted analytical mindset with extensive experience in fast-paced client services, I excel at managing complex workflows, mastering new platforms rapidly, and delivering top-ranked customer satisfaction, proven by my track record as an NPS Leader.
My expertise bridges the gap between technical systems and high-touch client relations, allowing me to manage secure data and optimize operations under high-pressure environments.
Core Competencies:
• US Healthcare & Patient Intake: Handling HIPAA-compliant verification, medical reception, and patient onboarding.
• Scheduling Coordination: Managing high-volume calendars, appointment optimization, and agenda setting.
• B2B & B2C Client Experience (CX): Delivering exceptional voice and non-voice support for both corporate accounts and individual consumers.
• Tech & Operations Support: Navigating advanced CRM ticketing networks and managing system troubleshooting.
Tools & Software Proficiency:
• Telephony & CRMs: Nextiva, Avaya, OrthoEdge, EricksonTech, Cloud9, Dolphin, Cisco Webex
• Productivity & Workspace: MS 365, Google Workspace, Trello, Slack, Zoom, Kronos
• Remote Management & IT: Citrix, Splashtop, NinjaOne
I am fully equipped for independent, secure remote operations and am ready to bring efficiency and technical precision to your team.
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