Customer Service Professional | Customer Delight Specialist
With over six years of experience in the BPO industry, I specialize in delivering exceptional customer service and support across voice and non-voice channels. My background includes more than two years as an Email Customer Delight Specialist at Earth Breeze, where I skillfully turned customer challenges into positive experiences using tools like Gorgias, Zendesk, Shopify, and Recharge.
I?m known for my strong problem-solving skills, empathetic communication, and the ability to thrive under pressure. My approach is centered on creating memorable interactions and building trust with every customer I serve.
Proficient in a variety of platforms including Notion, Slack, Salesforce, Canva, and MS Office, I?m passionate about continuous learning and committed to contributing to teams that value customer satisfaction and operational excellence.
Let?s connect: -----------/in/kieffer-orcida-a-----------
