Assisted the team leader in managing daily operations, ensuring tasks were completed efficiently and on
schedule.
• Guided and supported new tea-----------mbers post-training, helping them adjust to company processes and
achieve performance goals.
• Supervised the processing of customer orders, ensuring accurate and timely fulfillment by coordinating
deliveries and promptly addressing any issues that came up.
• Managed credit card transactions, including processing payments, handling disputes, and issuing refunds
when necessary.
• Acted as a point of contact for escalated customer inquiries, providing prompt and professional resolution
to ensure customer satisfaction.
• Monitored team performance, ensuring compliance with company standards, and implemented
improvements to maintain high service levels
