With four years of experience in the IT Service Desk field, I hold an analyst position in Service Delivery. I am actively involved in I----------- Management and Service Request Fulfillment processes within a Device-as-a-Service (DaaS) environment. Moreover, I have gained expertise in Cloud Computing through my certifications in Microsoft Azure. I have effectively managed clients in the U.S. and EMEA regions, demonstrating a commendable level of professionalism and English language proficiency.
