Customer Support | Customer Success | Virtual Assistant | Team Lead | QA | Onboarding Specialist |
I’m a customer support professional with 9+ years of experience supporting U.S. and Canadian customers across Saas, telecom, financial services, technology, and online businesses.
I’ve handled complex customer issues, escalations, technical troubleshooting, account concerns, QA, reporting, and team support — including experience as an SME/Lead supporting 40+ tea-----------mbers.
I’m also comfortable with remote work, AI tools, CRM/helpdesk platforms, research, administrative tasks, and learning new systems quickly.
What you get: someone who can communicate professionally, think through problems, take ownership, and get things done without needing constant supervision.
I’m looking for a long-term opportunity where I can bring my customer experience, business mindset, and problem-solving skills to a growing team.
