In my current role as a Virtual Assistant at Rocket Station, I have honed my ability to manage multiple
tasks, support business operations remotely, and ensure smooth communication across teams. My
previous role as a Senior Chat Support Representative at Binance allowed me to develop leadership skills
and handle complex customer issues efficiently. These experiences, along with my tenure at TDCX
Malaysia and Synchrony Financial as a Customer Support Representative and Universal Fraud Specialist,
have sharpened my ability to manage client relationships, identify potential issues early, and deliver top
tier service.
I have also worked in the hospitality industry, where I developed exceptional communication and sales
skills. My time with Intercontinental Hotels Group and Alorica required managing high-volume inquiries,
coordinating large-scale events, and upselling products and services—all while maintaining a customer
first mindset.
