I am a reliable Customer Support and Healthcare Operations professional with over five years of experience supporting U.S.-based healthcare, insurance, and financial services.
My background includes healthcare customer service, patient coordination for specialty medications, medical billing, claims processing, and collections. I have handled insurance verification, benefits explanation, prior authorizations, follow-ups on unpaid claims, payment processing, and ICD-10 accuracy to help reduce denials and improve reimbursement.
I also work as a Cards Specialist, managing credit card–related inquiries, billing concerns, issue resolution, and retention-focused cases while maintaining high customer satisfaction and compliance standards.
I am HIPAA-certified, detail-oriented, and comfortable handling sensitive data, structured workflows, and time-sensitive tasks. I am also an MBA student (in progress) and am seeking a long-term remote role where I can provide dependable healthcare, insurance, or customer support services.
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