Virtual Assistant – Administrative Support, Data Entry, Customer Service & Shopify Ecommerce

I'm Ann, a Virtual Assistant based in Cebu, Philippines, with hands-on experience in administrative support, data entry, records management, customer service, and Shopify ecommerce support.
Most recently, I've supported hospitality-based operations managing inbox enquiries, handling hotel and restaurant booking requests, organizing invoices and documents, updating reports in Google Sheets and Excel, and maintaining employee and admin records. I've also kept websites and social media current: light content edits, event/menu updates, and scheduled posting including editing and building pages on WordPress.

Before that, I worked as an Imaging and Indexing Clerk, reviewing documents and correcting data in an environment where accuracy wasn't optional. I've also built hands-on experience with Shopify product uploads, descriptions, and store setup so while I'm not a Shopify expert, I understand what running the backend of an online store actually involves.

I also use AI tools like Claude and ChatGPT in my daily workflow for drafting emails, organizing information, and speeding up research so I can work faster and more independently without sacrificing quality.

I'm not looking for one-off tasks. I'm looking for one client to work with long-term someone who needs a VA who catches the small stuff before it becomes a problem, communicates clearly, and treats their business operations like their own.

What I Can Help With:
Administrative Support & Data Entry
Inbox management, guest enquiry handling, booking coordination, invoice and document organization, records management, and weekly reporting in Google Sheets/Excel.

Website & Content
WordPress page editing and creation, basic website content updates (menus, events, edits).

Shopify / Ecommerce Support
Product uploads, descriptions, collections, pricing/variants, basic store page setup, inventory checks, and order monitoring.

Social Media
Scheduling and community engagement across platforms.

Customer Service
Clear, professional communication across email, chat, and social resolving guest and customer concerns directly.

Tools & Platforms:
Shopify · WordPress · Google Workspace · Google Sheets · Microsoft Excel · Trello · Canva · Claude · ChatGPT · Facebook · Instagram

I'm at the point in my career where I want to grow with the right client not just complete tasks, but genuinely support the business behind them. If you need a VA who shows up, pays attention, and sticks around, let's talk.