I have a solid background in customer support and data management, with experience handling inquiries through chat, email, phone, and social media platforms like Facebook. I'm skilled in using tools such as Zendesk and Slack to provide clear, timely, and empathetic service across all communication channels.
On the data side, I regularly use Microsoft Excel to organize customer information, maintain accurate records, and generate reports that support business decisions. My ability to understand both customer needs and internal processes allows me to contribute to improved service delivery and stronger team collaboration.
Detail-oriented and solution-focused, I'm comfortable working across both customer-facing and operational roles to ensure a smooth and efficient customer experience
