Hi, I'm Ivie ? Customer Support and Admin Specialist | Virtual Assistant | Former Educator (Philippines, currently in Thailand)
I help businesses streamline customer support, admin workflows, and CRM operations so they can focus on growth. With 3 years of BPO experience and a background in teaching, I communicate clearly, solve problems quickly, and create positive customer experiences through chat, email, and support channels.
I have knowledge using tools like GoHighLevel (CRM, pipelines, automations), Zapier, Voice AI, Conversation AI, billing platforms, and support software.
How I help businesses:
Improve customer retention and satisfaction
Reduce manual work through simple automations
Manage billing, subscriptions, and account updates
Support back-end operations and data management
Maintain fast, clear, and empathetic communication
What I can manage:
Chat and email customer support
CRM entry and account management
Healthcare claims and verification
Documentation and administrative tasks
Social media content creation (Canva)
Web design (Wix)
Key skills:
Customer Service, CRM, GoHighLevel, Zapier, Voice AI, Conversation AI, Technical Support, Billing and Subscriptions, Data Entry, Healthcare Claims, Administrative Support, Social Media (Canva), Web Design (Wix), Teaching and Training
Currently open to remote, part-time, or project-based roles in:
Customer Support, Virtual Assistance, Admin Support, Operations, CRM and Tech Support
Let's connect.
Let's connect!
You can check my portfolio here using you laptop or computer: -----------
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