I am a versatile professional with a strong background in technical systems, customer support, and digital marketing. My expertise includes:
Cloud & Customer Service Platforms: Proficient in ConnectWise, SalesForce, RightNow Oracle Customer Service Cloud, Zendesk, and ServiceNow for managing customer support workflows, service tickets, and CRM functionalities.
Communication Systems: Skilled in managing call centers and communication systems, including 3CX, Avaya, and Twilio Flex.
Remote Support & Collaboration Tools: Experienced in using TeamViewer, Anydesk, LogMeIn, and Citrix Workspace for remote troubleshooting and desktop access.
Microsoft Ecosystem: Advanced knowledge of Microsoft Azure, Office 365, Exchange, OneDrive, SharePoint, and SMTP servers, as well as security and productivity tools like Microsoft Mailbox Rules and Authenticator.
Hardware Support: Expertise in managing and troubleshooting a variety of printer and scanner products and drivers.
Meta Advertising & Business Tools: Proficient in Meta Ads Manager, Meta Pixel, Meta Business Suite, and Instagram Ads Manager, for campaign management and optimization across social media platforms.
Point of Sale Systems: Well-versed in POS systems and POS back-office operations for retail and service environments.
With a broad skill set across IT support, cloud solutions, and digital marketing tools, I bring a well-rounded approach to driving operational efficiency and customer success.
