With a rich background in education, team management, and customer service, I bring a diverse set of skills that align with client-centric roles. My experience as a Team Manager at IBEX, where I guided agents through effective work processes, coaching, and skill assessments, has refined my leadership, management, and communication abilities. As a Senior High School Teacher at the University of Cebu, I honed my critical thinking and instructional skills, fostering creativity and career preparedness in students. Additionally, my ESL teaching experience equips me with a patient, adaptive approach in dynamic environments.
My proficiency in both English and Filipino enhances my ability to communicate effectively across different client bases. Skilled in critical thinking, negotiation, and basic computer literacy, I am also a licensed professional teacher with a track record of motivating teams and delivering customer support excellence. I am keen to apply these abilities in roles that value strong leadership, client engagement, and professional growth.
