• Communication skills - Ability to think clearly, explain issues and effectively communicate, both written and verbally
• Computer skills - Strong computer navigation skills and PC knowledge; proficient in Microsoft Office programs - word, excel, power-point
• Customer Service skills - Ability to listen attentively to customer needs and concerns; demonstrate patience and empathy while maximizing opportunity to build rapport including maintaining a pleasant and professional tone and manner
• Problem-solving skills - Ability to analyze and handle complex queries, demonstrate strong probing and resolve customer queries independently
• Time management skills - Ability to be flexible, adapt to changes quickly, adhering to deadlines and rotate shifts, as needed
• Multitasking skills - Ability to multitask, meet timelines on deliverable, manage multiple priorities effectively, with proven success
• Organizational skills - Ability to follow established procedures and practices with complete integrity and strong attention to details, quickly learn expertise with new tools and agility to adopt new systems and work under pressure in a fast-paced environment with positive mindset and willingness
