I help e-commerce brands deliver fast, empathetic, and organized Executive and Customer Support across email, live chat, and order management channels. With hands-on experience supporting a US-based e-commerce startup, I’ve handled high-volume customer inquiries, resolved 3,000+ backlogged emails, managed dispute prevention, and maintained a 4.5/5 CSAT score while working in fast-paced remote environments.
I’m experienced with Gorgias, Shopify, Slack, WhatsApp, Asana, ClickUp, Google Workspace, Microsoft Office, Canva, and Loom. I’m comfortable handling executive support, customer support operations, order tracking, refund concerns, escalations, and internal team coordination while maintaining clear communication and SLA standards.
I am available for full-time work and flexible across US, UK, and AU business hours. Based in the Philippines (GMT+8), I’m equipped for long-term remote work with reliable internet, backup systems, and a dedicated workspace.
I value consistency, professionalism, and accountability. I’m looking for a long-term opportunity where I can contribute reliable support, strong communication, and a positive customer experience while growing with the company.
