Professional and reliable E-Commerce Customer Support Specialist w/ 3 years hands on experience supporting Shopify stores and online businesses. Skilled in handling customer inquiries, order management, refunds, dispute resolution, and day to day eCommerce operations. Focused on delivering excellent customer experiences, improving response times, and maintaining customer satisfaction across multiple communication channels.
E-commerce Customer Support Skills:
• Shopify order management
• Email and live chat support
• Order tracking and fulfillment support
• Returns, refunds, and dispute resolution
• Customer relationship management
• Ticketing systems and helpdesk tools
Product Listing Skills:
• Product upload and optimization (Shopify, Ebay, Amazon)
• Writing SEO friendly product titles and descriptions
• Image uploading, resizing, and basic editing
• Inventory management and SKU organization
• Categorization and tagging of products
• Price entry and product variation setup (size, color, etc.)
• Ensuring accuracy of product data and details
Platforms & Tools:
• Shopify / eBay / Amazon
• Gorgias
• Zendesk
• Freshdesk
• Reamaze
• Intercom
• Google Sheets / Excel (data entry & reporting)
• Google Workspace (Gmail, Docs, Drive)
