As a Junior Analyst(CSR) from my previous job, I am Handling Corporate Accounts.
Knowledgeable and proficient on using various tools such as
-MS Teams for presenting and meeting agenda
-Microsoft excel for reconciliation of accounts and other related details(Payments, Taxes, Aging report, Historical Statement)
-Zendesk for our monitoring of email that are under Escalations and urgent queries of our client
-CRM for our system checking of Client's Account
I manage to do my previous Job and provide all task's on a timely manner.
