I completed 2 years of Computer Engineering studies and now have 5 years of work experience.
During my five-year tenure in the E-commerce sector, primarily as a customer service representative, I gained valuable experience in addressing sales inquiries, processing orders, resolving after-sale issues, and ensuring overall customer satisfaction.
Additionally, I have experience supervising a team for a non-voice E-commerce campaign. This role involved training, quality checks, and administrative reporting, which further enhanced my organizational and leadership skills.
Currently, as a Quality Control Officer at a well-known E-commerce company, I am responsible for reviewing data, conducting audits, monitoring quality metrics, establishing standards, investigating errors, and addressing concerns, ensuring that company policies are correctly followed by customer service representatives.
