Salesforce Administrator with 4+ years of experience supporting business operations, process automation, and cross-platform integrations. Skilled in Salesforce Flow, Process Builder, and Workflow Rules with a proven track record of streamlining workflows, improving reporting, and managing system integrations. Strong background in technical support, customer service, and business process improvement.
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Experience
Salesforce/Google Administrator | MVP Mailhouse
May 2021 – May 2023
Administered Salesforce and integrated platforms (Google Workspace, Twilio, QuickBooks, Zapier).
Designed and deployed automation workflows using Salesforce Flow, Process Builder, and Workflow Rules.
Created and maintained reports and dashboards across multiple departments.
Collaborated with leadership, sales, accounting, operations, and development teams to implement process improvements.
Supported development team with Salesforce schema, API, and feature configurations.
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Salesforce Administrator (Remote) | CoreAssist (Absolute Storage Management)
Jul 2019 – May 2021
Managed standard/custom objects, fields, and relationships.
Built reports, dashboards, and process automations to streamline operations.
Developed internal ticketing system via email-to-case and Omni-channel routing.
Maintained data integrity through profiles, permissions, and role hierarchies.
Delivered regular Salesforce maintenance and updates.
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Support T1 | Dialpad
Aug 2017 – Jun 2019
Provided telephony, app, and device support (Polycom, Cisco, Yealink, etc.).
Processed billing reviews, porting requests, and record updates.
Escalated product bugs and quality issues to engineering teams.
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Additional Roles
Field Service Coordinator – Jexet Technologies (2017 – 2018)
Clerk/System Admin/Programmer – Provincial Health Office, Camarines Norte (2016)
Technical Support Representative – Concentrix, Sutherland, SHORE Solutions, Iopex, Teleperformance (2012 – 2015)
Administrative Assistant – Provincial Government of Camarines Norte (2011)
