• Monitored backbone IP/MPLS, DWDM, and transport networks to ensure uptime and performance.
• Conducted real-time alarm triage (MTTE 3–5 mins) to meet SLA targets.
• Utilized NMS tools for fault detection, link validation, log review, and root cause analysis.
• Coordinated outages and resolved up to 40% of critical i----------- per shift.
• Enhanced monitoring workflows with PRTG and Cacti for capacity and fault visibility.
• Maintained documentation, advisories, and enforced SOP/SLA compliance.
• Mentored junior staff on escalation and network operations best practices.
