Executive & Administrative Operations Assistant| Junior Bookkeeper|E-commerce Support

Administrative Operations Assistant | Virtual Operations Assistant | Junior Bookkeeper | Executive Sales & Operations Assistant

Hello! I'm Hiede, a dedicated Executive and Administrative Operations Assistant from the Philippines with over 9 years of professional experience supporting business owners, executives, and operations teams.

Throughout my career, I have developed strong skills in administrative support, operations coordination, customer service, documentation, data management, and order processing. I take pride in being highly organized, detail-oriented, dependable, and committed to helping businesses operate efficiently.

In addition to my administrative background, I have invested time in learning modern e-commerce processes and continuously improve my skills in Shopify, product listing, inventory management, and order fulfillment. My goal is to combine my extensive administrative experience with today's digital business tools to provide reliable support to growing online businesses.

Here’s how I help businesses:
Administrative support
Inbox & email management
Calendar and appointment scheduling
Accounting and bookkeeping support
Sales operations assistance
Customer service (phone, email, chat)
Report preparation and data organization
Invoicing and payment processing
Order management
Order processing & order fulfillment
Order tracking
Vendor coordination
Confirm payment to supplier
Sales performance tracking
General ledger maintenance
Financial record maintenance
Journal entries preparation
Financial reporting (P&L & balance sheets)
Books clean-up & catch-up
Expense tracking & reporting
Financial forecasting support
Internal audit preparation
Profit & Loss (P&L) preparation
Categorize & classify financial records
Budget tracking & cost analysis
Receipt encoding & documentation
Account reconciliation
Bank reconciliation
Accounts payable (AP) / Accounts receivable (AR)
Customer dispute handling & negotiation
Process documentation & SOP creation

Tools I'm proficient at:
QuickBooks, Xero, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, Docusign, Zoom, Skype, Google Meet, WhatsApp, Viber, ChatGPT, Google Gemini, Open AI, Canva, CapCut, Meta Business Suite

My availability:
I can work full-time, part-time or contract based 10-15 hours per week.
Flexible to work various time zones -- US, Canada, UK and Au/NZ
I'm comfortable working with high volumes of tasks while keeping things accurate and on track.

Invite me for an interview.
You need someone you can trust, has the right experience, and someone who will not leave you hanging during tough times at work -- that's me. Feel free to message me and let's chat soon.

Attention to Detail, Operation Management, Sales Support, Social Media Engagement, CRM, Google Sheets, E-commerce, Administrative Support, Keyword Research, Canva, Market Research, Travel Planning, Customer Service, Data Management, Business Management, Organization, Sales, Problem Solving, Project Management, Lead Generation, Data Entry, Admin Data Processing, Executive Assistance