4 years experience as a non-voice Player Support Agent and more than a year of experience as a Shift Leader. With my current position as a Shift Leader, I've had experience in analyzing KPIs for my teammates. Along with developing those KPIs through coaching sessions, I've also been monitoring the current trends in our support system while utilizing tools such as Looker, Google Sheets, Power BI, JIRA, Trello, and the likes.
Team collaboration has been made possible with tools like Microsoft Teams, Outlook, Slack, Trello, Asana, and similar applications/workspaces.
I've also delved into SEO basics and have been working as a Junior SEO with experience in content uploading, on-page optimization, keyword research, and internal linking. I'm no stranger to challenging scenarios wherein critical-thinking and analytical skills have become crucial and have come out the other end victorious and all the more knowledgeable.
