Experienced Virtual Medical Assistant | Executive Virtual Assistant | Customer Service Pro

3+ years Revenue Cycle Management (RCM)
3+ years Healthcare Administrative Support and patient coordination
2+ years in Customer Service (phone, email, and chat support)
1+ year in Medical Records Management and EHR/EMR systems
1 year in Operations Management

Hello there, I'm Edelyn from the Philippines. I'm a Medical Virtual Assistant with 3+ years of hands-on experience supporting healthcare providers and helping their day-to-day operations run smoothly. I work closely with patients and teams by handling appointment scheduling, sending reminders, assisting with new patient intake, and making sure patient information is complete and organized. I also help behind the scenes with insurance verification and claims processing, so providers can get paid faster.

Task I can help you with:
General administrative support
Inbox & email management
Calendar management
Appointment scheduling
Data entry and report generation
Account reconciliation
File organization & file management
Order processing & fulfillment
Stock control
Inventory management
Stock replenishment
Maintain supplier relationship
Vendor coordination
Chargeback dispute handling
Returns and refunds processing
Customer service support (email, phone & live chat)
Customer account management
CRM database management
Social media management
Audience engagement
Online community moderation
Social media KPI and analytics reporting
Medical records management
Patient scheduling
Manage and sort incoming referrals
Patient care coordination
Insurance verification
Claims processing
Invoicing & billing support
Payment processing
Communicate with insurance companies when needed
Coordinate outgoing referrals to specialists
Return patient calls and messages in a timely manner
HIPAA compliance in handling client information
Process documentation
Assist in identifying areas for improvement

Tools I'm proficient at:
Niko Health, UHC Portal, Oracle, ServiceNow, Genesy, Power BI, Canva and CapCut, RingCentral, Oracle, Collect Plus, Avaya, ChatGPT, Google Gemini, Claude AI, Jasper AI, CoPilot, Microsoft Office (Microsoft Excel, Microsoft Word, Microsoft Outlook), Google Workspace (Google Sheets, Google Doc, Google Forms, Gmail, Forms), OneDrive, Dropbox, Zoom, Microsoft Teams, Genesys, Google Chat, Avaya, ServiceNow, Whatsapp

My Availability:
I am available to work full-time, part-time, or 10–15 hours weekly. I’m also flexible with different time zones, including US, Australia, UK, EU, and Canada, and can adjust my schedule based on your business needs.

Let's work together.
You need an online assistant who has the right experience, can support your clinic operations and care for your patients like they’re my own —that's me. Invite me for an interview and let's chat soon.

Customer Support, Outbound Calls, English Proficiency, Attention to Detail, CRM, Virtual Assistant, Electronic Health Record, Office and Administration, Customer Relationship Management