I am a passionate and dedicated professional with over two years of experience in the outsourcing industry, working with Cohere Outsourcing Philippines for the GetYourGuide Tickets and Tours account. During my time there, I spent 1 year and 7 months as a Customer Service Representative, where I honed my skills in delivering top-notch customer support, resolving complex issues, and ensuring customer satisfaction. I then transitioned into the role of Product Trainer, a position I held for 1 year and 9 months. As a trainer, I had the privilege of leading training sessions for new hires and conducting coaching to enhance performance. I collaborated with different departments to ensure that employees were up to date with the latest processes and product knowledge, which in turn helped improve overall service quality.
Academically, I earned my Bachelor’s degree in Secondary Education, majoring in English, and graduated Cum Laude. This academic background equipped me with excellent communication skills, a deep understanding of language structure, and a strong passion for teaching. I have always believed in the value of education, and my time as a product trainer allowed me to integrate my love for teaching with real-world application.
My professional and academic journey has helped me develop a unique combination of skills—excellent problem-solving abilities, a commitment to continuous improvement, and the ability to guide others toward success. I am always eager to learn, grow, and take on new challenges, whether it’s in a training capacity or in customer-facing roles.
