As a research analyst, I conducted in-depth research on over 20 competitors, analyzing their customer service strategies and identifying key areas for improvement and service gaps. I also actively researched and evaluated software solutions related to customer experience, customer service, CRM, and KYC automation, providing valuable recommendations for implementing new technologies. The output was used to support various levels of management including team leaders, middle management, product managers, and C-level officers by providing insights into competitor trends, behaviors, and fulfilling ad-hoc research requests.
