Hi, I'm Allan. I am an operations and customer care professional with over 8 years of experience managing business operations, B2B support desks, and logistics fulfillment.
Most recently, I spent over 3.5 years at Vertiv (a global infrastructure firm) handling high-stakes multi-channel B2B customer support tickets under strict global SLAs. Prior to that, I managed operations, financials, and teams of floor associates for established consumer retail brands across the Philippines.
If you need someone who can manage your support queues, organize backend databases, run team logistics, or confidently resolve escalated customer issues without needing to be micro-managed, I am ready to step in.
CORE AREAS OF EXPERTISE:
• B2B Customer Support & Helpdesk Management
• Team Supervision & Operational Workflows
• Local Logistics, Fulfillment & Inventory Controls
• Secure Data Entry, Audits, & Record Keeping
Ready for a full-time, long-term commitment to help streamline your business workflows.
