With over 10 years of experience in Customer Service and Technical Support—handling both inbound and outbound calls—I have built strong proficiency in CRM systems and a proven ability to deliver efficient, empathetic, and solutions-focused service.
Throughout my career, I’ve strengthened key soft skills such as organization, multitasking, effective communication, critical thinking, and emotional intelligence. These have consistently helped me resolve issues quickly while maintaining customer satisfaction, retention, and trust.
My professional background includes roles as:
Logistics Validation Specialist
Technical Support Expert with Sales Experience
Customer Service Representative
Talent Acquisition Sourcing Specialist
These roles have equipped me with a strong foundation in problem-solving, customer engagement, data accuracy, and handling escalations with calm and clarity.
In addition to customer-facing responsibilities, I also handle a wide range of administrative and operational tasks, including:
Calendar management
<8efe80624d780eba0c6493ec45140364>Email management and inbox organization
Data entry and documentation
Appointment setting
Scheduling calls and meetings
Updating trackers and reports
Assisting with workflow coordination
Managing tickets and support queues
Maintaining communication between internal teams and customers
I am proficient in tools such as:
Trello
Asana
Salesforce
Twilio
Avaya
Clockify
Samson
Google Workspace
Slack
And other support, communication, and productivity platforms
These tools allow me to stay organized, streamline processes, and maintain smooth communication across teams.
As a Wise Owl archetype, I bring sound judgment, patience, and a steady, solution-oriented approach to every task. I take ownership of issues, follow through on resolutions, and prioritize creating positive, memorable customer experiences.
My long-term goal is to grow as a high-performing contributor and step into a leadership role within one to two years.
If you’re looking for a reliable, professional, and warm Customer Service Virtual Assistant who can manage your operations, keep your workflows organized, and support your customers with care, I would be happy to assist your team.
