Proven leadership, management and training skills. Experience in delivering technical training and business requirements. Assigned to Microsoft Dynamics CE and Power Platform to support operations performance improvement needs and other related business initiatives.
As a global learning expert, responsible for maintaining the training roadmap, starting from pre-assessments, labs, hands-on, scenarios, and interactivity, aligned to top case drives, assessments, and course surveys.
Ensures training and stakeholder partners have the most accurate up-to-date information to support service requirements.
Work together with site training managers, product trainers, and operations – technical leads, SME and managers - to ensure training courses and topics are up to date and relevant for different products and point of delivery across NOAM, APAC and EMEA site.
Provide insights to executives and business leaders?to?support with?data-driven?decisions.
A certified IT professional, ITIL, MCP, CompTIA and Six-Sigma White Belt. More than 15 solid years of IT BPO and technical experience, highlighting training delivery, team management, hardware and software troubleshooting, customer service, networking and administration skills.
A customer service driven professional with a can-do attitude and good communication skills, resulting in a consistent record of exceeding customer expectations in support and learning new technologies.
