IT professional with 9 years of experience in system administration, network management, and technical support. Proven track record in implementing cutting-edge technologies, optimizing system performance, and providing top-notch IT solutions. Strong troubleshooting skills and a passion for staying abreast of emerging trends in the field. Adept at working independently or as part of a team to meet project deadlines and exceed client expectations."
Work Experience:
-----------GeekSquad Support (USA BestBuy)
-----------Michaels Service Desk (USA\Canada Michaels)
-----------BestBuy Service Desk (USA BestBuy)
-----------CNP Service Desk (USA CenterPoint Energy) Current
Work Expertise:
Active Directory (Unlocked, Extend, Disabled, etc..)
AWS (Amazon Web Services) Reporting
AWS (Amazon Web Services) Monitoring
Azure Account Troubleshooting
Computer Troubleshooting
IPad/Tablet Troubleshooting
MFA (MultiFactor Authenticator) Troubleshooting
Microsoft Installation
Microsoft Software Troubleshooting
Network Troubleshooting
Phone Installation
Phone Troubleshooting
Photo Editor (Adobe Photoshop)
Pin Pad Troubleshooting
POC (Point of Sale) Troubleshooting
Price Checker Troubleshooting
Printer Installation
Printer Troubleshooting (Network/Wired)
SAP (Account Unlocked or Reset)
SNOW Knowledge Based (Creation/Retire/Modify)
SNOW (Ticket, Request, RITM, Task, VTask Creation)
Software Installation
Software Troubleshooting
VDI (Virtual Desktop Interface) Troubleshooting
Video Tutorial Creator (Adobe Premiere Pro)
Video Editor (Adobe Premiere Pro)
VMware Troubleshooting
VPN Troubleshooting
Job Position History:
Chat Support
<8efe80624d780eba0c6493ec45140364>;Email Support
Hive Lead\Team Lead
KM (Knowledge Master)
POC (Point of Contact)
Remote Support
SME (Subject Matter Experts)
