Customer Service Manager
VPCCO – Dropshipping Business
Managed customer service operations for a **dropshipping e-commerce business**, handling customer concerns, order issues, chargebacks, and team performance.
* Managed customer inquiries through **Re:amaze**
* Used **Shopify** to review orders, process refunds, and resolve order-related concerns
* Managed **chargebacks and payment disputes**
* Coordinated with suppliers regarding shipping issues, replacements, and delayed orders
* Monitored team performance and conducted quality checks
* Improved customer service processes, macros, and templates
* Maintained accurate customer and operational records using **Excel**
* Collaborated with the team through **Slack, Zoho, and Outlook**
Customer Service Escalation Specialist
Foundever (BPO Company)
Provided multi-channel customer support via **phone, email, and chat** for major brands including Macy’s, Bloomingdale’s, Sears, AT&T, and Amazon. Specialized in **Amazon escalation support**, handling complex customer concerns and finding effective resolutions.
* Handled complex escalations and sensitive customer concerns
* Provided support through phone, email, and chat
* Investigated issues and coordinated with internal teams for resolution
* Followed company procedures while maintaining service quality
* Built strong customer relationships through professional and efficient communication
Appointment Setter (Virtual Assistant)
One Janitorial
Handled high-volume outbound calls to warm leads, averaging **250+ calls per day**, while scheduling appointments and supporting the sales team.
* Contacted and followed up with warm leads
* Scheduled appointments and maintained accurate customer information
* Built rapport with prospects and handled questions professionally
* Used **HubSpot and RingCentral** for CRM and communication
* Maintained consistent follow-ups and accurate pipeline updates
Cold Caller (Virtual Assistant)
Rouge Business Marketing
Managed outbound calling campaigns focused on **re-engaging no-show appointments and rebooking meetings** to create additional sales opportunities.
* Contacted no-show prospects and encouraged them to reschedule
* Rebooked appointments and maintained follow-up activities
* Used **GoHighLevel** to manage leads and update pipelines
* Communicated with the team through **Slack**
* Kept lead and appointment information accurate and up to dat
Verified
