HIPAA-certified Medical Virtual Assistant with 6+ years of experience supporting US-based healthcare operations, handling patient claims, benefit verification, prior authorizations, and appeal denials for US provider networks. Processed 60+ inbound and outbound calls daily across phone, email, and chat while sustaining 100% HIPAA compliance across all audit periods. Holds 4 healthcare certifications including HIPAA Compliance, Provider Claims Inquiry, and CPT Prior Authorization Requirements. Proficient in Salesforce CRM, Google Workspace, and Microsoft 365, operating from a dedicated home office with 150 Mbps primary internet and 500W power backup. Available during US (EST/PST), UK (GMT), AU (AEST) business hours.
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