Provide Customer care and technical support to internal and external customers via all active channels (voice; email; chat) using the Global ITSM. Provide a range of support services in line with processes which include troubleshooting, helping with customer queries and providing resolutions. Follow the Standard Operating Procedure to record, resolve and escalate customer issues (tickets). Provide a range of support services in line with processes which include troubleshooting, helping with customer queries and providing resolutions.
