Customer Service and E-commerce Support Specialist with 9+ years of experience supporting U.S. and Canadian customers through phone, email, and chat. I have hands-on experience with Shopify and Gorgias, handling customer orders, refunds, replacements, cancellations, tracking concerns, shipping issues, and customer emails while following support and refund policies. I also have training in GoHighLevel CRM, lead funnels, pipeline management, and workflow automation. I recently completed the High Level CRM Masterclass and earned a CRM Specialist certificate.
Core Skills:
Customer Service
E-commerce Customer Support
Shopify
Gorgias
Order Management
Refunds & Returns
Order Processing
Shipping & Tracking
CRM & Pipeline Management
GoHighLevel
Lead Management/Funnels
Workflow Automation
Verified
