I started my career in the fast-food industry, where I learned how to multitask, work under pressure, and handle customer concerns professionally. I later moved into the BPO industry as an Associate Customer Support for a retail account, helping with order tracking, billing concerns, and refunds.
After that, I became a Customer Service Representative for a travel account, assisting customers with bookings, payments, and refund-related concerns. I always made sure to leave a positive impression with every interaction.
Most recently, I worked as a Virtual Assistant for a cleaning service company. I handled lead generation using GoHighLevel (GHL), created automations and follow-ups, managed client communications, scheduled appointments, and posted content on their social media pages to boost engagement.
These experiences helped me build strong skills in communication, customer service, digital tools, and virtual support.
