I am an experienced Team Lead with nearly seven years of expertise in customer service and operational management, specializing in driving performance improvements and ensuring high levels of customer satisfaction. I have a strong background in conflict resolution, organizational management, and problem-solving, along with a proven track record as a Subject Matter Expert. My ability to adapt and think critically has been crucial in leading teams to success, especially in roles where customer interaction and process efficiency were key.
In my most recent role as a Remote Patient Care Coordinator at NR - Medical, I ensured compliance with HIPAA regulations, managed patient appointments, and acted as a primary point of contact for patients, addressing concerns while maintaining confidentiality. Previously, as a Team Lead at Concentrix PH, I oversaw daily operations, coached and mentored tea-----------mbers, and drove performance to meet company goals. My tenure as a Subject Matter Expert further honed my ability to guide customer service agents, analyze performance metrics, and resolve complex customer issues.
I am dedicated to applying my expertise in operational management, coaching, and customer service to continue driving success and creating value in future roles. With a history of leadership, problem-solving, and delivering results, I am confident in my ability to make a positive impact in any environment.
