10+ YEARS OF ENTERPRISE IT SUPPORT EXPERIENCE ACROSS RETAIL, MANUFACTURING, AND GLOBAL ENTERPRISES. SPECIALIZED IN
INCIDENT, REQUEST, CHANGE MANAGEMENT, SLA OPTIMIZATION, TICKET ROUTING, WORKFLOW AUTOMATION, AND ITIL V4?ALIGNED
SERVICE OPERATIONS. EXPERIENCED IN SERVICENOW, SALESFORCE, POWER AUTOMATE, AND ENTERPRISE TICKETING ENVIRONMENTS,
WITH A STRONG BACKGROUND IN PROCESS IMPROVEMENT AND OPERATIONAL EFFICIENCY.
