Dedicated healthcare professional with 5 years of experience driving patient-centric care. Proven track record as a Benefit Advocate at United Health Care (3 years), ensuring seamless benefits and eligibility navigation and resolving complex claims. Additionally, served as Head scheduler (2 years and counting) for a psychology clinic advocating for adult mental health services, managing schedules for a team of providers and clinic outreach. Skilled in:
* Benefits eligibility and claims resolution
* Pre-authorizations and prescription management
* Excellent communication and interpersonal skills
* Scheduling and outreach coordination
* Calendar management
* Electronic health records (EHR) management
* Geriatric mental health support
* ICD-10 and HCPCS coding.
Certifications/Training:
* HIPAA Certified
* AAPC Member - CPC Certified
