I’m an IT support professional with over five years of combined experience in technical and customer-facing roles. I started my career in customer service, where I developed strong communication and problem-solving skills while handling high-volume inquiries.
I then moved into IT Helpdesk, where I spent two years troubleshooting hardware, software, and network issues, supporting end users, and managing tickets to ensure smooth daily operations. After that, I worked as a Technical Support Specialist for a year and a half, resolving more complex technical concerns and guiding customers through detailed solutions.
What I really enjoy is bridging the gap between technology and users making technical solutions easy to understand and ensuring a positive customer experience. I’m now looking for an opportunity where I can continue growing technically while contributing to a team that values efficiency and service excellence.
