I am highly organized and detail-oriented scheduling analyst with 3.5 years experience under Workforce Management. I am responsible in filling the gaps needed in order to meet the client's requirements through excellent planning and organizing.
With 8.5 years experience as a customer service representative and
subject matter expert, I can handle complaint calls and difficult conversations with customers. I have great customer service skills helping clients in achieving their goals and making sure that their needs are prioritized and met.
Furthermore, I am a registered nurse who is equipped with knowledge skills, and attitude that can help in communicating and coordinating care with clients. I can handle general administrative duties such as creating reports, tracking tasks and managing emails.
I am a critical thinker, a team player, passionate, able to work under pressure and adhere to strict deadlines.
