Hi, I'm Hans.
I help businesses stay organized, support customers, and keep daily operations running smoothly.
Over the last 3+ years, I have worked in customer support, operations, CRM management, appointment coordination, and administrative support. My experience includes handling 200+ daily customer interactions, resolving escalations, managing schedules, maintaining CRM records, and creating process documentation.
My background includes:
• Customer Support (Phone, Email, Chat)
• Guest Communication
• Reservation & Schedule Coordination
• CRM Management (GoHighLevel)
• Administrative Support
• SOP Documentation
• Operations Support
• Escalation Resolution
• Calendar Management
I have experience working with US-based customers and teams, supporting fast-paced environments that require strong communication, organization, and problem-solving skills.
Tools I use:
• GoHighLevel (Similar to Asana, Clickup, and Trello but for Sales)
• Google Workspace
• Microsoft 365
• Canva, Adobe (Photoshop & Premiere), Capcut
• Claude, Gemini, and ChatGpt
• Slack, WhatsApp, and Viber
• Zoom and Teams
Currently seeking opportunities in Property Management, Guest Services, Vacation Rental Operations, Customer Support, and Administrative Support.
Available for US, UK, and AU time zones.
