Highly motivated and results-driven professional with over 6 years of experience in Talent Acquisition and Human Resources, combined with 2+ years in Fraud Analysis and Customer Support for financial institutions. I specialize in recruitment lifecycle management, candidate engagement, fraud detection, chargeback investigation, and dispute resolution.
I am committed to delivering exceptional results in fast-paced environments while ensuring quality, accuracy, and client satisfaction. My background also includes client relationship management, time-sensitive case handling, and virtual assistance tasks, making me a versatile asset for any remote team.
???? To? Core Skills:End-to-end Recruitment (sourcing to onboarding)Fraud Detection & Risk ManagementChargeback & Dispute AnalysisClient & Candidate CommunicationVirtual Assistance & Admin TasksTime Management & Problem Solvingols & Software Expertise:
Recruitment & HR Tools (Talent Acquisition)Applicant Tracking Systems (ATS)Job Boards & Sourcing Platforms: LinkedIn Recruiter, Indeed, JobstreetTask & Schedule Management: Google Calendar,calendlyAutomation & Integration: Google Forms
Fraud Detection & Dispute Management (Fraud Analyst)Chargeback & Dispute Resolution: Visa Resolve Online (VROL), MastercardCase Management Systems: LexisNexis
Customer Support & CRM ToolsCustomer Relationship Management (CRM): Salesforce, ZendeskCommunication & Support Platforms: Microsoft Teams, Lark, ZoomEmail & Ticketing Systems: Outlook,Google Workspace
Data Management & Productivity ToolsDocumentation & Word Processing: Microsoft Word, Google DocsPresentation & Design: Microsoft PowerPoint, Canva
Social Media & Content CreationCanva (Graphic design and marketing materials)Meta Business Suite (Facebook & Instagram management)CapCut / InShot (Basic video editing)Spreadsheets & Reporting: Microsoft Excel, Google SheetFraud Detection & Prevention: TSYS, Tableu, CCD, VDI (CItrix)
???? Awards & Certifications:
QA Awardee (March 2024, Nov 2022)Certified Virtual Assistant – ClaireVoyanceCertified Mystery Shopper – iShopForIPSOS
With a strong work ethic and a heart dedicated to excellence, I’m looking to bring value to a team that appreciates commitment, integrity, and results. Let’s work together to make your business thrive.
