Senior Risk Operations Specialist | Fraud & Abuse Analyst
Summary
I am a C2-certified English professional with 8 years of experience in the BPO and Risk industry. My expertise lies in high-volume fraud detection, with a specialized 6-year focus on identifying subscription abuse, pricing arbitrage, and reseller networks. I prioritize long-term accuracy and sustainable performance in high-stakes environments.
Technical Expertise
Specialized Tools: 6 years of experience using Ravelin for link analysis, device fingerprinting, and VPN/Proxy detection.
Abuse Mitigation: Experienced in detecting and neutralizing sophisticated reseller rings and multi-accounting tactics.
Risk Analysis: Chargeback & Dispute Management: Proficient in identifying First-Party Fraud (Friendly Fraud) versus Third-Party Fraud to protect company revenue and reduce unnecessary refunds.
Communication: C2 Mastery (Advanced/Mastery) in written and verbal English, ensuring clear and professional investigative reports.
Professional Background
Tenure: 8 years of stable, continuous growth in Chat/Email Support and specialized Fraud LOBs.
Consistency: A history of high performance, frequently ranking in the Top 5 within teams of 200+ agents during high-volume operations.
Reliability: Currently handling specialized Fraud investigations with a focus on high-quality decision-making.
