I’m a Senior Technical Operations Specialist with a strong focus on making sure systems run smoothly and fixing issues quickly. I lead a team that keeps client platforms stable, resolves technical problems, and improves user experience. My work includes managing day-to-day operations, testing updates, and making sure everything works without downtime.
I have experience with tools like AWS CloudWatch, Kibana, and Grafana for monitoring systems. I also work with databases (like MongoDB) and use scripting to solve problems and improve system performance. I work closely with developers and DevOps teams to ensure software releases go smoothly.
I also support users with applications like SAP Business One, NetSuite, and other cloud-based tools. I create training materials, write user guides, and help users solve problems. I make sure our systems stay secure and meet all compliance standards.
