Hi, I’m Maricel from the Philippines, an e-commerce operations, product researcher and customer care specialist with hands-on experience in Etsy store management and intensive training in Amazon FBA product research, supplier sourcing, and listing optimization. I help brands streamline their operations and deliver exceptional customer experiences by combining:
PRODUCT RESEARCH & OPERATIONS SUPPORT
- Product validation and qualification (Private Label & Online Arbitrage)
- Supplier sourcing & coordination (Private Label & Online Arbitrage)
- Quality Lead Sheet Structured Submission
- Intensive hands-on order processing
- Workflow optimization
CUSTOMER SERVICE EXCELLENCE
- 16+ years in BPO
- High-volume order management
- Customer concern resolution (refunds, replacements, order issues)
- Smooth communication across channels (phone, email, chat, social media)
TECHNICAL ADAPTABILITY
- Quick learning of new tools and systems
- Collaboration across platforms (Slack, Teams, SharePoint, -----------)
- Practical workarounds to keep operations running smoothly
TOOLS USED
- Helium 10
- Keepa
- SellerAmp SaS
- AMZScout
- RevSeller
- Seller Assistant App
- Google Sheet
In my Amazon VA Masterclass Elite Program, I successfully identified a private-label product with over 30% net margin potential. In my Etsy role, I managed 100–200 daily orders during peak seasons with 98% accuracy, collaborated on SEO-optimized listings, and supported customers with refunds, replacements, and order issues. This intensive order processing experience sharpened my ability to maintain accuracy, efficiency, and customer satisfaction under pressure.
MY GOAL IS SIMPLE: To help sellers increase sales, improve efficiency, and keep customers happy. With a blend of operational expertise and customer care, I position myself as a reliable partner for e-commerce businesses ready to grow.
Message me with: “Signature VA + Your Business Journey, Challenge & Goal” and the tasks you need help with, so I can tailor my support to your needs.
Verified
