I have strong expertise in IT support, focusing on diagnosing and resolving technical issues efficiently. My skills include:
Proficient in troubleshooting hardware, software, and network issues. Familiar with operating systems such as Windows, macOS, and Linux, along with standard enterprise software.
Experience in providing technical assistance to users, addressing their concerns in a clear and patient manner, and ensuring high levels of customer satisfaction.
Tools and Platforms: Skilled in using ticketing systems like ServiceNow, Freshservice, and remote support tools like TeamViewer, AnyDesk, Bomgar, and others.
Knowledge of diagnosing and resolving basic network problems, including connectivity, VPN issues, and configuration tasks.
Security Awareness: Familiar with cybersecurity practices such as password management, data encryption, and ensuring compliance with organizational security protocols.
