With over two decades of experience supporting diplomatic operations at the Embassy of Canada in Manila—I've mastered administrative professionalism, compliance, and cross-cultural communication. Now, I'm channeling that operational excellence into the dynamic world of social media management and digital content creation.
EMBASSY-GRADE OPERATIONS
• Managed complex immigration case inventories and visa applications with zero-error tolerance
• Analyzed complex cases, identifying inconsistencies while maintaining productivity targets
• Trained and mentored staff on diplomatic protocols and procedural compliance
• Experienced in handling sensitive information/data
DIGITAL TRANSFORMATION
• Certified in Social Media Management (2024) and Canva Design Fundamentals (2024)
• Create engaging visual content using Canva, CapCut, and InShot
• Develop content calendars and scheduling strategies across Facebook, Instagram, TikTok
• Understand engagement metrics and audience growth tactics
CUSTOMER-CENTRIC MINDSET
• Provided healthcare customer support at Everise Philippines (Aetna healthcare insurance), resolving prescription coverage inquiries with empathy and accuracy
• 20+ years of stakeholder management across corporate, healthcare, and international sectors
