Dynamic and results-driven professional with extensive experience in customer service and support within the solar energy sector. Proven ability to manage chat inquiries and handle inbound and outbound calls, effectively addressing customer needs related to new home solar commissioning. Skilled in facilitating remote solar activations and troubleshooting, ensuring seamless service delivery.
Key Skills:
Customer Engagement: Expert in coordinating and scheduling appointments for on-site technician visits, providing exceptional customer experiences.
Salesforce Proficiency: Proficient in maintaining customer cases and dashboards within the Salesforce platform, ensuring accurate tracking and resolution of inquiries.
Process Improvement: Experienced in updating online procedures and processes on SharePoint to enhance operational efficiency.
Cross-Department Collaboration: Adept at delivering comprehensive solutions to customer inquiries across multiple departments, including billing, technical support, life events, and product information.
Onboarding & Training: Passionate about coaching new hires, assisting them in developing their skills and knowledge about solar technology to foster a knowledgeable team.
As I seek new opportunities, I am eager to leverage my expertise in customer service and technical support to contribute to a forward-thinking organization committed to renewable energy solutions.
